Repair & Replacement Policy

All ARC HUB products come with a 1-year warranty against manufacturing defects.

1) How to Raise a Request

• Log in to your ARC HUB account.
• Go to My Orders and select the product with the issue.
• Click “Request Repair/Replacement”, choose the reason, and upload clear photos/videos showing the defect.
• Once submitted, you’ll receive a Request ID and regular updates in your account dashboard and email.

2) What Happens Next…

• Our team will schedule a pickup of the defective item.
• After inspection in coordination with the manufacturer:
  • If the issue is repairable → it will be serviced at the authorized service center (e.g., Mitsubishi, Autonics, etc.).
  • If the issue is irreparable and confirmed as a manufacturing defect → a replacement will be provided directly from the manufacturer.

Key Guidelines

• Warranty Coverage – 1 year against manufacturing defects.
• Request Timeline – Please raise a request within 3 days of delivery if you notice a defect.
• Non-Eligible Items – Customized products, clearance items, and items not covered under manufacturer warranty.
• Shipping charges are non-refundable.
• Return of products for reasons other than warranty is not applicable.